How to use telehealth visits with your insurance

Get a telehealth visit covered and avoid surprise charges.

Step-by-step

1. Step 1: Check your plan's telehealth benefit

   Most US health plans (employer, ACA marketplace, Medicare, Medicaid) cover telehealth at the same rate as in-person visits. State telehealth parity laws also apply. Call the number on your card and ask: 'Is telehealth covered the same as in-person for this visit?'

2. Step 2: Confirm the provider is in-network

   Telehealth-only platforms (Teladoc, Amwell, Doctor on Demand) may be in or out of network depending on your plan. Verify the specific platform or provider is in-network before booking.

3. Step 3: Choose a quiet space with a stable connection

   Have good lighting, a stable internet connection (or use cellular data), and a private location. The provider needs to clearly see and hear you for an accurate assessment.

4. Step 4: Have your medications and questions ready

   Pull up your current medications, recent vitals (BP, weight), and a list of questions before the visit starts. Telehealth visits are typically 15 minutes — preparation maximizes value.

5. Step 5: Use GProv's PAMI Profile during the visit

   Share your GProv profile or pull it up during the call so the provider sees your complete medication list, allergies, and conditions.

Why this matters

This is the kind of question GProv is built to answer. Our AI assistant Appi can guide you through this in real time, and our Find Care directory lets you act on the result — book an appointment, check a coverage detail, or share records — without leaving the platform. Free for patients, with end-to-end PHI encryption (AES-GCM 256) and BAA-only AI routing for any provider-bound questions.